SHIPPING POLICY

Canada
Flat rate shipping based on province via Canada Post.

Standard Shipping
5-7 business day delivery for Western cities.
7-13 business day delivery for Eastern cities and Yukon Territory.
19 business day delivery for Northern Territories and Nunavut.

Express Shipping
2-5 business day delivery for Western cities.
5 business day delivery for Eastern cities and Yukon Territory.
11 business day delivery for Northern Territories and Nunavut.

Priority Shipping
4-5 business day delivery nation-wide (on select provinces).

If you have any questions regarding shipping, please call: (778) 962-0222

RETURN POLICY

For items that are damaged in shipping or have a manufacturer's defective, please contact us within 5 business days of receipt so that we can send a replacement.

All non-defective items must be returned within 30 days of purchase and be in the original box and unused.

For items that are returned not due to defects, the purchaser is responsible for return shipping.

If you return is past 30 days, it is up to our discretion to accept the return. The return shipping on all returns beyond 30 days (if approved) will be paid by the customer.

1. Please email sales@kootenayurnsupply.com to request a refund.

2. A return shipping label will be provided in a follow up email, along with detailed instructions on how to successfully complete your return.

Return Exceptions

Items sold to a third-party are non-returnable.
Urns cannot be returned if they have been filled with the cremains.
Merchandise that has been engraved, used, or altered will not be accepted for return or exchange.
No refunds or credits will be issued if we do not receive returned products.

PAYMENT METHOD

We offer a variety of payment methods for our customers. For online ordering, we accept Visa debit and credit with Visa, MasterCard, American Express, Discover, ChinaUnionPay, JCB, Diners, Cartes Bancaires, Electron, and Maestro.

If you wish to pay by cheque, select offline payments when checking out. We will process your order prior to receiving payment. Please send your cheque in the mail to us within 30 days of order shipment (preferably with tracking):

Kootenay Urn Supply Ltd.

P.O. Box 749

Creston, BC V0B 1G0